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2026 Therap Washington Conference
Wednesday, June 24
 

8:00am PDT

Registration
Wednesday June 24, 2026 8:00am - 9:00am PDT
TBD
Wednesday June 24, 2026 8:00am - 9:00am PDT
TBD
  General

9:00am PDT

Welcome & Regional Plenary
Wednesday June 24, 2026 9:00am - 10:00am PDT
Olympic Room
Wednesday June 24, 2026 9:00am - 10:00am PDT
Olympic Room
  General

10:15am PDT

Going Mobile with Therap's mobile application for iOS and Android - Hands-On!
Wednesday June 24, 2026 10:15am - 11:00am PDT
Cedar
Join us for a Hands-On session, designed to walk through all available mobile application modules. This session will allow you to use and enter data on your own mobile device using an available DEMO Account
Therap Presenters
avatar for Kahea Yamada

Kahea Yamada

Senior Support Specialist,nBilling Team, Therap Services
State of Residence:
Hawaii

What year did you begin working in the field?
2013

What year did you start working at Therap?
2024

What is your favorite thing about working for Therap?

I appreciate how 'Support' is a priority here. Not just externally for customers, but also internally for... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, State Team, Therap Services

Wednesday June 24, 2026 10:15am - 11:00am PDT
Cedar
  Service Delivery & Documentation

10:15am PDT

Introduction to Therap AI, Part 1
Wednesday June 24, 2026 10:15am - 11:00am PDT
Spruce
Learn how Therap is harnessing HIPAA-compliant AI to revolutionize documentation. Discover the QA Assistant to slash staff time and boost accuracy with real-time notifications for potential GER and Vital Signs events. We will also explore AI Summaries session covering T-Logs, Case Notes and ISP Data
Therap Presenters
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services
State of Residence:
Hawaii

What year did you begin working in the field?
1988

What year did you start working at Therap?
2009

Accreditations you want to note
M.A. Community Psychology, University of Hawaii, 2002
Certified Professional Life Coach, College of Executive Coaching, 2008
Disa... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
State of Residence:
Arizona

What year did you begin working in the field?
1995

What year did you start working at Therap?
2021

Accreditations you want to note
Charting the LifeCourse Ambassador; Google AI Essentials

LinkedIn Profile Link:
https://www.linkedin.com/in/michael-tolman-a2722b2... Read More →
Wednesday June 24, 2026 10:15am - 11:00am PDT
Spruce
  Therap AI

11:15am PDT

GER Management and GERR
Wednesday June 24, 2026 11:15am - 12:00pm PDT
Spruce
Follow the full life cycle of a General Event Report (GER), from initial submission through the required review and approval process. This session will walk you through utilizing the GER Resolution module, the dedicated tool for documenting detailed incident investigations, including investigator narratives, involved parties, and essential corrective action plans.
Therap Presenters
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, State Team, Therap Services

avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services
State of Residence:
Hawaii

What year did you begin working in the field?
1988

What year did you start working at Therap?
2009

Accreditations you want to note
M.A. Community Psychology, University of Hawaii, 2002
Certified Professional Life Coach, College of Executive Coaching, 2008
Disa... Read More →
Wednesday June 24, 2026 11:15am - 12:00pm PDT
Spruce
  Service Delivery & Documentation

11:15am PDT

Secure Video Documentation - Hands-On!
Wednesday June 24, 2026 11:15am - 12:00pm PDT
Cedar
Join us for a Hands-On session, designed to walk through the Secure Video Documentation modules. This session will allow you to use and enter data on your own mobile device using an available DEMO Account
Therap Presenters
avatar for Kahea Yamada

Kahea Yamada

Senior Support Specialist,nBilling Team, Therap Services
State of Residence:
Hawaii

What year did you begin working in the field?
2013

What year did you start working at Therap?
2024

What is your favorite thing about working for Therap?

I appreciate how 'Support' is a priority here. Not just externally for customers, but also internally for... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
State of Residence:
Arizona

What year did you begin working in the field?
1995

What year did you start working at Therap?
2021

Accreditations you want to note
Charting the LifeCourse Ambassador; Google AI Essentials

LinkedIn Profile Link:
https://www.linkedin.com/in/michael-tolman-a2722b2... Read More →
Wednesday June 24, 2026 11:15am - 12:00pm PDT
Cedar
  Service Delivery & Documentation

12:00pm PDT

Lunch
Wednesday June 24, 2026 12:00pm - 1:00pm PDT
TBD

Wednesday June 24, 2026 12:00pm - 1:00pm PDT
TBD
  General

1:00pm PDT

Setting up for Billing Success in Washington
Wednesday June 24, 2026 1:00pm - 1:45pm PDT
Cedar
This session will walk you through how to confidently implement Billing utilizing the .DAT file import for ProviderOne.
Therap Presenters
avatar for Kahea Yamada

Kahea Yamada

Senior Support Specialist,nBilling Team, Therap Services
State of Residence:
Hawaii

What year did you begin working in the field?
2013

What year did you start working at Therap?
2024

What is your favorite thing about working for Therap?

I appreciate how 'Support' is a priority here. Not just externally for customers, but also internally for... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, State Team, Therap Services

Wednesday June 24, 2026 1:00pm - 1:45pm PDT
Cedar
  Billing

1:00pm PDT

Introduction to Therap AI, Part 2
Wednesday June 24, 2026 1:00pm - 1:45pm PDT
Spruce
TBD
Therap Presenters
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services
State of Residence:
Hawaii

What year did you begin working in the field?
1988

What year did you start working at Therap?
2009

Accreditations you want to note
M.A. Community Psychology, University of Hawaii, 2002
Certified Professional Life Coach, College of Executive Coaching, 2008
Disa... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
State of Residence:
Arizona

What year did you begin working in the field?
1995

What year did you start working at Therap?
2021

Accreditations you want to note
Charting the LifeCourse Ambassador; Google AI Essentials

LinkedIn Profile Link:
https://www.linkedin.com/in/michael-tolman-a2722b2... Read More →
Wednesday June 24, 2026 1:00pm - 1:45pm PDT
Spruce
  Therap AI

2:00pm PDT

Deeper Dive into Therap Connect
Wednesday June 24, 2026 2:00pm - 2:45pm PDT
Cedar
Discover the benefits of using smart devices to enhance the quality of care for Individuals! We will review all available devices, as well as discuss any future devices (as available).
Therap Presenters
avatar for Kahea Yamada

Kahea Yamada

Senior Support Specialist,nBilling Team, Therap Services
State of Residence:
Hawaii

What year did you begin working in the field?
2013

What year did you start working at Therap?
2024

What is your favorite thing about working for Therap?

I appreciate how 'Support' is a priority here. Not just externally for customers, but also internally for... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
State of Residence:
Arizona

What year did you begin working in the field?
1995

What year did you start working at Therap?
2021

Accreditations you want to note
Charting the LifeCourse Ambassador; Google AI Essentials

LinkedIn Profile Link:
https://www.linkedin.com/in/michael-tolman-a2722b2... Read More →
Wednesday June 24, 2026 2:00pm - 2:45pm PDT
Cedar
  Health Support & Tracking

2:00pm PDT

Unlock the Power of Questions: Exploring the Versatile Questionnaire Module
Wednesday June 24, 2026 2:00pm - 2:45pm PDT
Spruce
ISP Programs not working for a specific form your agency needs to complete? Join us for a deep dive into using Questionnaires with Case Notes, Individual Plan and Priority List modules.
Therap Presenters
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, State Team, Therap Services

avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services
State of Residence:
Hawaii

What year did you begin working in the field?
1988

What year did you start working at Therap?
2009

Accreditations you want to note
M.A. Community Psychology, University of Hawaii, 2002
Certified Professional Life Coach, College of Executive Coaching, 2008
Disa... Read More →
Wednesday June 24, 2026 2:00pm - 2:45pm PDT
Spruce
  Service Delivery & Documentation

3:00pm PDT

Reconciling Claims and Billing QA
Wednesday June 24, 2026 3:00pm - 3:45pm PDT
Cedar
Imported your .DAT file? Now what...
Join us to explore how you can reconcile your claims and stay on top of your reporting through various reports and tools within the system!
Therap Presenters
avatar for Kahea Yamada

Kahea Yamada

Senior Support Specialist,nBilling Team, Therap Services
State of Residence:
Hawaii

What year did you begin working in the field?
2013

What year did you start working at Therap?
2024

What is your favorite thing about working for Therap?

I appreciate how 'Support' is a priority here. Not just externally for customers, but also internally for... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, State Team, Therap Services

Wednesday June 24, 2026 3:00pm - 3:45pm PDT
Cedar
  Billing

3:00pm PDT

Crafting Your Agency's AI Policies and Procedures
Wednesday June 24, 2026 3:00pm - 3:45pm PDT
Spruce
Worried about the use of AI at your Agency? We will deep dive into crafting agency policies/procedures/guidelines for the use of AI.
Therap Presenters
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services
State of Residence:
Hawaii

What year did you begin working in the field?
1988

What year did you start working at Therap?
2009

Accreditations you want to note
M.A. Community Psychology, University of Hawaii, 2002
Certified Professional Life Coach, College of Executive Coaching, 2008
Disa... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
State of Residence:
Arizona

What year did you begin working in the field?
1995

What year did you start working at Therap?
2021

Accreditations you want to note
Charting the LifeCourse Ambassador; Google AI Essentials

LinkedIn Profile Link:
https://www.linkedin.com/in/michael-tolman-a2722b2... Read More →
Wednesday June 24, 2026 3:00pm - 3:45pm PDT
Spruce
  Therap AI

4:00pm PDT

Closing the Loop
Wednesday June 24, 2026 4:00pm - 4:45pm PDT
Spruce
Close the Loop: Your Unanswered Questions
Therap Presenters
avatar for Kevin Dierks

Kevin Dierks

Director of Government Relations, Therap Services
State of Residence:
Hawaii

What year did you begin working in the field?
1988

What year did you start working at Therap?
2009

Accreditations you want to note
M.A. Community Psychology, University of Hawaii, 2002
Certified Professional Life Coach, College of Executive Coaching, 2008
Disa... Read More →
avatar for Michael Tolman

Michael Tolman

Senior Support Specialist II, Therap Services
State of Residence:
Arizona

What year did you begin working in the field?
1995

What year did you start working at Therap?
2021

Accreditations you want to note
Charting the LifeCourse Ambassador; Google AI Essentials

LinkedIn Profile Link:
https://www.linkedin.com/in/michael-tolman-a2722b2... Read More →
Wednesday June 24, 2026 4:00pm - 4:45pm PDT
Spruce
  General

4:00pm PDT

Overview of Business Intelligence
Wednesday June 24, 2026 4:00pm - 4:45pm PDT
Cedar
Get a comprehensive tour of the available Business Intelligence dashboards to turn your agency's data into actionable insights. See what dashboards are available, including those for Billing, Data Driven Outcomes, Demographics, Employment History, EVV, General Event Reports, and Health Tracking.
Therap Presenters
avatar for Kahea Yamada

Kahea Yamada

Senior Support Specialist,nBilling Team, Therap Services
State of Residence:
Hawaii

What year did you begin working in the field?
2013

What year did you start working at Therap?
2024

What is your favorite thing about working for Therap?

I appreciate how 'Support' is a priority here. Not just externally for customers, but also internally for... Read More →
avatar for Sarah Cummings

Sarah Cummings

Assistant Director of Support, State Team, Therap Services

Wednesday June 24, 2026 4:00pm - 4:45pm PDT
Cedar
  Quality Assurance & Reporting
 
2026 Therap Washington Conference
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Wednesday, June 24
Cedar
Olympic Room
Spruce
TBD
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